Users of Western Digital’s cloud storage client have been without access to their storage devices for 6 days, with no estimate on when they will be available.
The WD MyBook Live and My Cloud EX1, EX2 and EX4 are among the devices affected by a problem in the company’s WD2Go service. WD2Go allows customers remote access to their storage devices with an added layer of encryption. In their latest statement, Western Digital assured customers that the attempts to restore service ‘continue to make progress,’ and apologised for the inconvenience caused, however provided no information about the cause of the outage or when users will be able to access their files.
Customers have taken to social media to express frustration at the lack of informative updates, with no reply from WD.
