The IT guy we love
Everybody loves the in-house IT guy. What’s not to love? Besides having a daily chuckle at the quirky T-shirts and the ironic sense of humour, we can’t live without him – or her. When a tech disaster strikes, the IT guy is first port of call. The IT guy can solve any problem and at any time, tending to sluggish PCs, debugging applications and minimising downtime and data loss from an unexpected system crash. Zach, the IT guy is at the helm of your IT infrastructure ship, ensuring that any issue is fixed in a timely and competent way.
Even the IT guy gets weary
As your small to medium size business (SMB) grows and expands, so does Zach’s work. As much as you’d like to utilise his talents to further explore and develop revenue-generating projects, you can’t. Zach is too busy applying quick technology fixes or wasting his skills on routine maintenance so that your network operation is smooth and company data is secure.
You empathise with Zach. He’s overworked, has too many responsibilities and is frustrated that he can’t engage in meaningful business activity. Day after day, you observe his playful and taunting demeanour dissipate into grumpiness and dissatisfaction. You start noticing cracks in his usually seamless work. You are aware that a stressed and tired Zach can inadvertently make your network, server and data vulnerable to downtime. And downtime is something your SMB cannot afford.
One day, a weary Zach makes an error resulting in your network been off-line for several hours. Unforgivable, some say. Fire him. More understanding individuals, however, understand Zach’s situation, realising that simply replacing one over-stretched IT engineer with another is not a solution to the problem.
The IT Guy needs support
You decide to give Zach the support he needs. You outsource to an experienced Managed Service Provider (MSP). The MSP will monitor and maintain your IT infrastructure using automation and cloud computing, freely up Zach’s time to focus on things that really matter for your SMB.
Helping the IT Guy
Explain to Zach that he can’t manage everything on his plate; he probably realises this as a fact, anyway. That done, you can get him to focus primarily on cost-cutting projects, and, by extension, generate increased income for your SMB. Work with Zach to evaluate existing projects and prioritise them based on their impact on your bottom line.
Then it’s time to assess the routine IT tasks designed for optimal network operation and data security. Which tasks can be effortlessly reassigned to a MSP or be automated through the cloud? Doing so will take a load off Zach, diluting his pressure and stress, and positioning him for significant accomplishments within your SMB.
Don’t fear the cloud
Distrust and fear are often associated with the cloud. That fear includes the IT guy’s concern over job security. Realistically, cloud computing is not a threat but a means for Zach to intensify his skills in developmental endeavours. Essentially, the cloud is a tool that expunges the dull and mundane from the workplace. Working with the cloud means Zach will have more time and energy to concentrate on the exciting and novel prospects that will take your SMB to the next level.
Make the most of an MSP
Outsourcing to an MSP is more than a remedy for Zach’s frazzled state of mind. Utilising the up-to-date knowledge and expertise of your MSP means your IT infrastructure is continuously monitored. Any MSP worth their salt will also provide a 24/7 Help Desk as an endpoint service for your clients and employees. As such, your SMB will get a boost in productivity and see a greater Return-on-Investment (ROI) on your technology holding.
The IT guy and the MSP
Technology for the end user is becoming increasingly straightforward. The same is not true at the backend. Cloud computing, virtualisation and advanced infrastructure provide a more complex framework in which to work.
This is where Zach and the MSP can successfully collaborate. Zach will have around the clock access to the Help Desk, use Remote Monitoring and Management (RMM) tools and have unprecedented solutions for Business Continuity (BC) and Disaster Recovery (DR).
Simply put, you’ll have a superior IT infrastructure that is well-managed and monitored, without the sky-high costs of employing additional help for Zach. Your MSP will provide continuity and consistency to your clients and staff. On top of that, your IT guy will have a smile on his face.
24/7 MAC & PC SUPPORT
With our unique zero minute response, direct-to-engineer support model we have a 99.9% client retention rate since 2006.
With face to face strategy and account management, we are a trusted extension of your business. We remove the blame shifting culture, by dealing with third-party providers on your behalf and provide simplified jargon-free solutions at predictable rates with our flat free unlimited support and services model.
Some of our clients include Edmond De Rothschild, Smart Meter GB and FMB.
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