IT research company Gartner recently gazed into its crystal ball and predicted some business technology trends that will disrupt the market in the new decade and also provide unprecedented opportunities for human development and enterprise growth. Here are Gartner’s 5 top Business technology trends for 2020 and beyond.

Edge Dominance 

Edge computing is set to become a driving force across all industries in the next few years. Edge computing aims to keep traffic and processing localized thereby reducing latency. This is particularly important for IoT technologies that deliver disconnected or distributed capabilities. In the future, edge will provide a mesh of connected devices and services linked by distributed cloud platforms. Gartner predicts that mesh architecture will facilitate flexible and responsive IoT systems.


Blockchain enables users to trace assets and data back to their source or origin. Partners who don’t know each other can safely interact in the blockchain digital environment and complete transactions without a third-party of centralized authority. By 2023, blockchain will be robust and scalable and Gartner claims that 60% of CIOs plan to expand into the blockchain world in the next three years.


Transparency, privacy and security form the backbone of trust and mistrust when it comes to the collection, processing and storage of data. The rise of AI in which machine learning makes decisions in place of humans means that in the future there will need to be high levels of AI governance. According to Gartner, 30% of governmental and enterprise-scale contracts for the purchase of AI driven services and products will need ethical, transparent and traceable regulations to guarantee privacy.


Gartner believes that the era of distributed cloud is upon us and, by 2022 75% of enterprise data will be processes outside conventional and centralized data centres of the cloud. This is a 6-fold increase compared to the current state of play. Distributed cloud essentially is the distribution of public cloud services to locations outside of the cloud provider’s data centres, In essence, data centres can be located anywhere. Distributed cloud is closely tied to edge and enables low-latency services and reduces the risk of network-related outages. computing

From One to Many

Not to far into the future we will engage in multiexperience in which technology-literate people have been replaced by people-literate technology. Computers will evolve from a single-point interaction into a multi-sensory and multi-touchpoint experience for the user. Multiexperience is similar to omni-channel marketing and experience used by top brands such as Disney, Starbucks, Virgin Atlantic and Bank of America.