Nautica Law outsourced the design, management and support of all its IT systems to Zhero. The practice now benefits from a high performing, secure and available hybrid-cloud environment using the latest technologies that deliver improved operational efficiencies.
Nautica Law LLP is a London-based firm of maritime and commercial lawyers specialising in Charterparty disputes, maritime and admiralty law, insurance and commercial litigation.
CHALLENGE
Following an unsuccessful move into a public cloud facility, Nautica Law required a smooth, responsive, efficient running and better supported IT infrastructure that better enabled its staff members to successfully conduct international business.
SOLUTION
Zhero created an entire IT network and high-speed fibre communications infrastructure for Nautica Law – delivered as a hybrid private cloud service. The practice’s key data and applications, which include; email, voice dictation and document management systems, are now fully managed and can be swiftly accessed and operated – without delay.
RESULT
We Nautica Law now possess a consistently stable, secure, and leading-edge technology environment that liberates its staff to focus on running the business. The practice has significantly improved operational performance and efficiencies – compared to running IT in-house. Have delivered the IT services they needed so that they are free to get on with the job of representing their members.
THE IT CHALLENGE
Nautica Law requires a smooth, responsive and efficient running IT infrastructure so its staff members can successfully conduct international business. Unfortunately, this was not the case since the practice had migrated all its IT hardware and software into a public cloud facility. This move resulted in an IT environment that was proving unfit for Nautica Law’s purposes and the promises of high performance made by the cloud supplier were not being delivered.
The practice was experiencing multiple IT problems that negatively impacted operational performance. These included loss of emails, inoperable key applications, and low overall speed of daily operations. There was an inability to cope with the variety and volume of international emails and the staff PCs were also frequently freezing.
The other major concern was that Nautica Law’s ‘local’ on-premise IT systems and networks were not being supported or monitored, which exposed them to potential security threats and compliance penalties. Supplier reactions were unresponsive and there was no structured disaster recovery provision in place to cater for outages.
Nautica Law recognised the need to urgently address its technology infrastructure problems, ensuring that it became more time-critical. A specialist IT provider was therefore sought – one with a strong, successful track record in building, managing, and supporting IT systems.
WHAT ZHERO DID
Supplier selection was helped by the fact that Nautica Law had previously experienced the services of the IT service provider, – Zhero, and, from its past performance, it was deemed the best fit by the practice.
Zhero created an entire IT network and high-speed fibre communications infrastructure for Nautica Law – delivered as a hybrid private cloud service. The practice’s key data and applications, which includes email, voice dictation, and document management systems, are now fully managed and can be swiftly accessed and operated – without delay.
To manage the new environment, Zhero uses leading-edge tools to deliver an instant response, 24/7 IT helpdesk, direct-to-engineer support, a managed service and monitoring for Nautica Law workstations, servers and firewalls – which are leased by the practice as a service. This results in resource cost savings, improved IT performance, and reliability. To improve IT accessibility for Nautica Law staff, Zhero enables full access to all key systems, using any device – over the internet and corporate networks.
Nautica Law appreciates that its data must always be secure and available. Zhero, therefore, provides a disaster recovery platform with failover facilities, via multiple-data centres, to protect the practice from the impact of an incident. This ensures that in the event of an outage, Nautica Law can continue business by accessing its rescue IT systems – from any location. Nautica Law is also protected with a cloud-based, data backup system, strong email & web security, and encrypted communications – as well as an email archive – to ensure data is safely retained for compliance purposes.
HOW ZHERO HELPED
Nautica Law now possesses a consistently stable, secure, and leading-edge technology environment that liberates its staff to focus on running the business. The practice has significantly improved operational performance and efficiencies – compared to running IT in-house. Zhero’s proactive approach to IT management and support means that the practice can rely on them to keep IT running – whatever challenges they face.
Elizabeth Baxendale, Head of Accounts, Nautica Law, said, “Zhero has become our IT department and ensures that all areas of our technology and communication infrastructure operate at optimum levels – and is backed by the reassurance that it’s being expertly managed. We also appreciate their high levels of service, IT expertise, and advice. Ultimately, we know we have an IT environment that can properly support our future growth.”
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