HEAD OF SERVICE DESK
Are you ready for a challenge? We are looking for someone that has a strong technical background and is ready to take a step up. You will get the BEST in the WORLD experience and exposure, with many Employee Value Propositions
NOTE: Apply only if you are VERY driven to excellence
We are an established international Business Cybersecurity & IT Support provider with head offices in London, looking for a Service Desk Team Lead for our support department in our Cape Town office
Job Description:
- The ability to build a cohesive team and manage people effectively. This includes the ability to coach and develop the team
- An understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
- The ability to think critically about systems and to make adjustments consistently as needed
- Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved
- Ensure all client communication groups are being monitored and attended to with urgency
Requirements:
Basic knowledge of:
- Windows 10, 11, and MAC OS
- Exchange 2003-2016, O365, G-suite
- Autopilot, MDM
- Azure, VMware, Hyper V including Windows Server 2003 – 2019 and Terminal Servers, SQL server
- DNS, Active Directory, DHCP, Group Policies
- SAN and NAS storage, Microsoft SharePoint
- Cisco ASA Firewall, Routers (NAT, PAT) and Switches (VLAN), System Monitoring, SNMP, VPN, Access Points
Must have:
- Attention to detail
- Self-starter and driven toward excellence
- Able to work under pressure
- Low maintenance personality
- Able to hit the ground running
- 2+ years of solid IT experience
- IT Degree and IT certified (either or all – Microsoft, Cisco, VMware, Checkpoint, and Citrix)
- Excellent communicator with a proven track record
- Ongoing collaboration with team members to improve on current systems and processes
Location:
- Cape Town/Century City –South Africa
Start:
- ASAP
Job Types:
- Full-time, Permanent
To apply send your CV to careers@zhero.co.uk.
It’s our mission to make
your workplace cybersafe.
Got questions or feeling confused about your IT?
Speak to one of our specialists today to learn more about how we work harder to deliver better IT faster.
Real people rating our service
