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Managed IT Services for Business

Zhero offers high quality and cost-effective managed IT services for all size of businesses. We offer management and security of all varieties of servers, workstations and mobile devices. We also implement and maintain network and storage solutions.

Please have a look at some of the features of our services and how you would benefit from using us.

  • CORE FEATURES

    Support 10 to 500+ users
    Direct- to- engineer model
    24×7 IT service desk / IT support desk
    Onsite within the hour
    Proactive monitoring & automation
    Fixed cost pricing & SLA

    HOW YOU BENEFIT

    Scalable support to match company growth
    Instant, personal support when you need it
    Minimal system downtime
    Immediate assistance in person
    Real time system checks & security
    No hidden costs

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Size doesn’t matter

Zhero, IT company in London, provides clients in the private sector, government departments and non-profits with high quality and affordable managed IT services and IT support. Whether you are a start-up or a corporate enterprise with more than 500 employees, Zhero will always ensure that your network or IT infrastructure is secured and functioning at an optimal level.

Your outsourced IT department

Zhero does not subscribe to the break-fix model of IT management, which is ineffective and results in expensive and unproductive downtime. Instead, you can consider Zhero as your outsourced IT department, a partner and a remote extension of any existing IT support that you may already have.

Remote management and monitoring

As a Managed Services Provider (MSP) for IT systems, Zhero applies 24×7 proactive management and monitoring to all your computers and servers using the latest technologies and software. Using Remote Monitoring and Management (RMM) software, we will actively monitor all your endpoints, preventing intrusion of your network and unauthorised access to your data.

Zhero also uses RMM tools to ensure that mobile or BYOD devices are locked down and do not pose a threat to the integrity of your IT infrastructure. Zhero’s state-of-the-art Network Operations Centre (NOC) guarantees that all your IT systems are working as they should by applying real-time checks, security and updates.

Engineering expertise

The MSP blueprint implemented by Zhero is customised to your specific IT needs. Zhero’s service desk is based on quality, experience and expertise. With over a decade in the business of IT managed services, Zhero only employs fully certified engineers who have at their fingertips the latest IT knowledge. We have a wealth of experience and knowledge to give you the best in IT consulting services, IT solutions and Business IT support.

Direct-to-engineer model

Using this knowledge, engineers are directly available to you through our 24×7 Help Desk. Zhero’s unique ‘direct-to-engineer’ model means you don’t need to wait. An engineer will open a ticket the moment you call and, if necessary, be on site within an hour. Zhero is proud to offer this service which clients see as giving them peace of mind: if something goes wrong, you can directly speak to the person who will find an immediate solution and minimise downtime.

Scalability and cost

Zhero’s managed IT services are designed to suit any budget. Contracts and SLAs do not have any hidden costs and Zhero believes in building your IT systems on a foundation of trust, providing you with effective and practical solutions, without the worry of financial constraints.

Knowing that you have predictable IT support costs, you will be able to plan for future growth and expansion. When your business grows, Zhero can provide scalable support and action solutions to match your growth. Zhero’s scalability features mean that you only pay for what you need when you need it. There are many IT companies in London, but with Zhero you will never need to look for Business IT solutions again. IT support in London can be very expensive, but with some of our engineers operating remotely from our offices in Cape Town, we can make IT service management more affordable.

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@ ZHERO WE GUARANTEE

Fixed Cost

Up-to-date IT knowledge

Our engineers are fully certified and have continual professional development programs to ensure they are always up to speed industry knowledge.

Technical Summary

Fixed Cost

Instant personal response

We know that when you have an IT problem you’d like to speak to someone who can start fixing it immediately. When you call us you speak directly to the engineer.

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Fixed Cost

Cost effective solutions

We believe in building your IT systems on a foundation of trust and always seek to provide you with practical solutions that fit your budget.

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“Zhero is essentially our IT department and cover all areas of our technology and communication needs. Over the past 8 years they have provided a consistently stable, secure and evolving technology platform – enabling our team to focus 100% on running the business. We also have access to Zhero’s deep levels of IT expertise and advice – which is reassuring for our staff. To top it all, we are saving major costs compared to using an in-house IT department.”

Geoff Andrew
Managing Director at Oktra