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Managed IT services for London businesses
You get direct-to-engineer support and under-60-second average response times from a team of IT and cybersecurity specialists. One accountable partner for your technology.
You have questions? We have answers.
Changing your IT provider is a big decision, so we understand the questions on your mind.
Will the switch disrupt my business?
No, Zhero manages the transition for you — coordinating with your existing provider, handling setup and security configuration, and managing the technical onboarding.
Will I actually reach an engineer?
Yes, you get direct access to our engineers, and our average response time is under 60 seconds. 98.88% of tickets are resolved without escalation.
Are there hidden costs?
No, you'll receive a detailed proposal showing the upfront, one-off and ongoing costs before you commit.
Can Zhero handle our IT end-to-end?
Our team manages IT support, cybersecurity, cloud, infrastructure, backup and related technology services through one accountable partnership.
What makes Zhero different?
<60 sec
Average response time
<30 min
Average resolution time
98.88%
Tickets resolved without escalation
90%+
Client retention across 10+ years
45
IT specialists
Certified & Accredited
Microsoft Gold Partner | Cyber Essentials Plus | ISO 27001
Testimonials
Hear from businesses we support
We use Zhero at my work place. I have found the team very helpful to any issues that I have on my MAC. I am the only MAC user within the office. The team are super friendly.
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Zhero is the IT provider for our small Office. Its Value for Money. I appreciate the work done by Stephan, Shaun, Anthony and Ben.
Zhero are fantastic. They are so knowledgeable, reliable and effective. I have worked with Zhero for two years and they provide the perfect business IT solutions and support. I would fully recommend them to any business in London - 5/5 stars!
Zhero is brilliant to work with. Super responsive and they explain things in a way that makes sense.
Outstanding service and communication from an outstanding IT company.
Resolving client problems quickly.It's nice working here.
Thanks Michael - super fast and helpful
I am an office manager in London with limited IT knowledge. I contacted Zhero to assist us in moving the IT architecture of our office smoothly. I am blown away. It is a big job and a lot of trust involved when seeking the right IT support and they were amazing. I didn't have to worry about a thing. They helped me understand all the ins and outs. They provided me with checklists and the move went so smoothly. There was little to no downtime. No lost emails. I would recommend them to anyone out there that needs a great IT support team.
Thank you Renier for the prompt response.
Everything you get with Zhero
Managed IT Support: Responsive support for your users, devices and systems.
Cybersecurity: Managed security services designed to protect your users, systems and data.
Cloud & Infrastructure: Ongoing management of your Microsoft, cloud, network and infrastructure environments.
Backup & Recovery: Managed backup solutions to help protect critical business data.
Compliance Support: Practical support for relevant cybersecurity and data protection requirements.
One Accountable Team: One provider responsible for the technology your business depends on.
Switching doesn't have to be disruptive.
We'll manage the transition with your existing provider, coordinate the technical setup and keep the process organised from start to finish.