OUR PURPOSE

IT is a complicated & frustrating part of any business, and we simplify this, so our clients can focus on what’s important to them.

Zhero is made up of passionate, friendly and experienced engineers dedicated to providing world-class IT solutions and support. Headquartered in London, we deliver practical and affordable solutions to our global customers. At Zhero we provide our clients with one-off, immediate ‘spot solutions’ through to comprehensive full service IT for both small and medium-sized businesses. Several of our clients have been with us for over 10 years because we provide only what you need to meet your business objectives and put service quality above all other business metrics.

Our Mission

We are passionate about technology and strive to continually excel at what we do. Our constant aim is to provide you with the IT solutions and services that suit your business needs and budget.

Our Vision

Our vision is for Zhero to be recognised as consistently delivering what our clients need and not just what is fashionable or generates the highest margin. We are also mindful and passionate about creating a meaningful impact on society.

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Why Us

Zhero is made up of passionate, friendly and experienced engineers dedicated to providing world-class IT solutions and support. With offices in London and Manchester we deliver practical and affordable solutions to our customers globally.

We love what we do and we are good at it.

Client Retention 99%
Response Time 60sec
Cost Saving 60%
Uptime 99%
Years of Combined Experience 100+
Responsibility for your IT 100%

A Few More Facts

Service Desk Stats

99 % SLA

Service Level Agreement

300 seconds

Average Time to Action

20 minutes

Time to Fix

99 % Satisfaction

Customer Satisfaction

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Our Core Values

How we do things

  • Professional, proactive and customer focus.
  • World-class IT heroes.
  • Team Players.
  • The right, innovative solutions.
  • We never ever give up.

Our 10 Culture Codes

  1. We Love IT
  2. Our clients are top priority and are provided with excellence
  3. We operate with honesty, integrity and transparency
  4. We operate from a premise of determination and diligence
  5. Our team is supportive, respectful and professional
  6. Our team is attentive, detailed and innovative
  7. We speak the truth and face the facts
  8. We give ourselves autonomy to be the best and take responsibility for our own development
  9. Our team has zero tolerance for negativity, gossip, blame shifting and office politics
  10. We are proactive and never give up!

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Social Responsibility

We believe in building a better society and transforming lives through our corporate social responsibility initiatives. We donate to many causes and see our initiatives as a chance to invest in the future of the world around us. That is why we also focus on children and those who have not yet been given the chance to fulfil their potential.

We engage with the following organisations

A21 tackles the huge problem of human trafficking and slavery. They work in cities all over the world to spread awareness, provide safe houses for those affected and helping to prosecute those behind human trafficking. They provide legal counsel to every person in their care to ensure the best outcome in a court case. It is their aim to abolish injustice in the 21st Century.

Compassion UK helps give children in need a better life through sponsorship. They work in Asia, Africa and Central and South America, focusing on children up to young adulthood. It works with local churches to provide support, education and healthcare to those in extreme poverty to help improve lives.

The Green Light Medical Van patrols the streets of London to provide much needed healthcare to the thousands of homeless living on the streets. It is a unique initiative that actively helps many people. 73% of homeless people have a medical condition and 80% suffer from mental illness. In their work, Green Light have made sure that hundreds of people get the healthcare they need, and also distribute personal hygiene products to help prevent illnesses in the future.

House Regeneration is a drug rehabilitation center that has helped scores of people successfully overcome the hardships of addiction to alcohol and drugs. House Regeneration uses holistic therapy models that is based on ground breaking faith-based treatments to deal with psychological, emotional and spiritual issues. Their team of supportive and compassionate staff have over 60 years combined experience in dealing with addiction issues.

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WHY YOU SHOULD USE ZHERO’S MANAGED IT
SERVICES AND SOLUTIONS

We love what IT can do for people. When IT is done properly your business will be more productive and much more scalable. IT done properly is a business multiplier that will make your operation so much more successful. Zhero is a trusted partner enabling IT to transform your business. Zhero helps transform your business and makes your IT simplified, smarter and always-on.

SIMPLIFIED IT

Zhero makes IT simple and hassle-free. Simplicity is best for business.
This is how Zhero’s managed IT solutions simplify your IT.

A SINGLE TOOL
SIMPLIFIES IT

Zhero simplifies your IT and provides 24/7
remote maintenance, monitoring
and management using a single
IT management tool.

UNLIMITED FIXED COSTS
SIMPLIFIES IT

Zhero’s contracts and SLAs
are flexible and scalable. You only
pay for what you need when
you need it.

SCALABLE IT IS
SIMPLIFIED IT

Zhero supports from 10 to
500+ users and we can scale
our IT services to match your
company growth.

SMARTER IT

To keep your IT working at full speed, you need the smartest guys to work on your behalf. When it comes to IT, we are the experts. This is how Zhero’s managed IT solutions make your IT smarter.

PROACTIVE PREVENTION
IS SMARTER IT

Zhero’s proactive monitoring and
automation solutions offer real-time
system checks and security to avoid
costly downtime. Any problems are
identified and fixed before you
even know they exist.

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AUTOMATED IT IS
SMARTER IT

Zhero’s smarter IT means 24/7, 365
automated monitoring of your IT
infrastructure. Any threats are
immediately detected and remedied
using advanced cybersecurity
threat detection.

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ON-DEMAND IT IS
SMARTER COMMUNICATION

You can quickly contact Zhero
over the phone or via email. But
smarter IT means immediately
accessing our dedicated team
via the ‘Zhero Wait’ portal
on Android or iOS.

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ALWAYS ON IT

Your business is always-on and so is Zhero. Zhero Wait means 24/7 support. This is how Zhero’s managed IT solutions makes your IT always-on.

24/7 SUPPORT MEANS
ALWAYS ON IT

Zhero’s always-on IT means you
get instant access to engineers
who resolve your issues and
maximize uptime.

DIRECT-TO-ENGINEER
MEANS ALWAYS ON IT

Always-on IT means that you
get direct access to an engineer
and receive personal support
whenever you need it.

ZHERO WAIT IS
ALWAYS ON IT

Our ‘Zhero Wait’ on-demand app
means you get immediate assistance
in person and tickets are resolved in
excellent time frames. What are
you waiting for?

TRUSTED IT

Zhero is obsessed with trust and consistency. Relationship-building is empowering. This is how Zhero’s managed IT solutions makes your IT trusted.

IT YOU CAN TRUST –
99.9% CLIENT RETENTION

Zhero is proud of its record
of 99.9% customer retention
spanning more than 10 years.

IT YOU CAN TRUST –
STRIVING FOR EXCELLENCE

Zhero’s trusted IT status is
demonstrated by over 100 outstanding
customer reviews on Trustpilot.
Customers love our consistency.

IT YOU CAN TRUST –
QUALITY ENGINEERS

All our guys are highly qualified,
knowledgeable and experienced.
They are passionate about IT and
love what IT can do for people.

OUR CLIENTS

OUR PARTNERS & ASSOCIATES