TRANSFORMED IT

Transform your business with Zhero’s world class IT services and solutions. Zhero is your trusted IT partner who ensures that your business IT is simplified, smarter and always on.

We understand that businesses work well, it is because of the people that work there – IT is about helping people do more in their business.

ZHERO LOVES WHAT IT CAN DO FOR PEOPLE.
WE ENABLE IT TO TRANSFORM YOUR BUSINESS.

SIMPLIFIED IT

Zhero makes IT simple and hassle-free. Simplicity is best for business. This is how Zhero’s managed IT solutions simplify your IT.

A SINGLE TOOL
SIMPLIFIES IT

Partnering with our strategic systems management partner, SolarWinds MSP, Zhero simplifies your IT and provides 247 remote maintenance, monitoring and management using one tool. You are free from additional plugins, dashboards or applications, all of which hinder user experience and system performance.

UNLIMITED FIXED COSTS
SIMPLIFIES IT

Zhero simplifies your IT by offering unlimited on site and remote support at a fixed price and SLA. You choose from standard working-hours support or Zhero’s premium 247 365 systems management package.

SCALABLE IT IS
SIMPLIFIED IT

Zhero supports from 10 to 500+ users. This broad-based support structure means that we can scale our IT services to match your company growth. Whether you are a start-up or a corporate enterprise, Zhero ensures that IT enables your business to scale.

TRANSFORMED EVIDENCE

Your IT is transformed by a 75% consolidation in management tools from 4 to 1. Your IT maintenance and monitoring is 50% less complex and your employees are enabled.

SMARTER IT

To keep your IT working at full speed, you need the smartest guys to work on your behalf. When it comes to IT, we are the experts. This is how Zhero’s managed IT solutions make your IT smarter.

PROACTIVE PREVENTION
IS SMARTER IT

Zhero’s proactive monitoring and
automation solutions offer real-time
system checks and security to avoid
costly downtime. Any problems are
identified and fixed before you
even knew they existed.

AUTOMATED IT IS
SMARTER IT

Zhero’s smarter IT means 247 365
automated monitoring of your IT
infrastructure. Any threats are
immediately detected and remedied
using advanced cybersecurity
threat detection.

ON-DEMAND IT IS
SMARTER COMMUNICATION

You can quickly contact Zhero
over the phone or via email. But
smarter IT means immediately
accessing our dedicated team
via the ‘Zhero Wait’ portal
on Android or iOS

TRANSFORMED EVIDENCE

Your IT is transformed by a reported 50% increase in productivity. Our ‘Zhero Wait’ on demand functionality means that customers get resolution 2x faster.

ALWAYS ON IT

Your business is always-on and so is Zhero. Zhero Wait means 247 support. This is how Zhero’s managed IT solutions makes your IT always-on.

247 SUPPORT MEANS
ALWAYS ON IT

Zhero’s always-on IT means maximum uptime for your business. You get instant access to engineers. Our engineers identify and resolve any issues before you even know about them.

DIRECT-TO-ENGINEER
MEANS ALWAYS ON IT

Zhero’s always on IT is underpinned by our direct-to engineer model, immediate IT support and services. Always-on IT means that you get direct access to an engineer and receive personal support on demand.

ZHERO WAIT IS
ALWAYS ON IT

Always-on IT is integral to our on demand, ‘Zhero Wait’ model. What is critical to you is critical to us. With instant personalised assistance, tickets are not logged but resolved on-the-spot.

TRANSFORMED EVIDENCE

With access to always-on IT, you can complete business processes 5x faster. Evidence from ‘Zhero Wait’ critical ticket resolution confirms that up to 94% of tickets are resolved in less than 1 hour and 97% are resolved in less than 2 hours.

TRUSTED IT

Zhero is obsessed with trust and consistency. Relationship-building is empowering. This is how Zhero’s managed IT solutions makes your IT trusted.

IT YOU CAN TRUST –
99.9% CLIENT RETENTION

As your trusted IT partner, we are proud of our record of 99.9% customer retention spanning more than 10 years. We offer all our customers proactive and strategic account management to navigate future business requirements.

IT YOU CAN TRUST –
STRIVING FOR EXCELLENCE

Zhero’s trusted ‘excellent’ IT status is demonstrated by over 100 outstanding customer reviews on Trustpilot. Customers love our consistent approach and review us on our bespoke ‘Zhero Wait’ portal, straight after completing any task.

IT YOU CAN TRUST –
QUALITY ENGINEERS

Forming a trusted IT partnership with Zhero means that you have access to the best of breed IT roadmap. Our team is experienced, passionate about IT and love what IT can do for people – some have been with us for over 10 years!

TRANSFORMED EVIDENCE

Our clients are not customers but partners. Zhero becomes their trusted advisor and transform their businesses. We ensure more uptime and more value. Trusted IT means that you can reallocate freed time back into critical business functions. Trusted IT means that you will have much more end user satisfaction.

CUSTOMER REVIEWS

Alister Gibbons

Director of Finance
Smart Energy GB

Zhero have completed two office moves in the past5 years. The team worked over the weekend and everything just worked. This is as it should be, don’t expect or settle for anything less!

Whestley Dio

Office Manager
Energy UK

Energy UK has received excellent IT support from Zhero for years. Their engineers are fast to respond and take ownership of our IT user requirements, whatever form they take.