We are full-throttle into 2019 so no better time to check out some of the changes in store in the world of managed IT and business IT support. Here are our top three predicted digital transformations in managed IT services for the year – not ranked or in any preordained order.
CEOs at the Helm
When a small business outsources its IT to a managed service provider (MSP), this is usually at the command of the company supreme leader or CEO. Historically, this is where CEO involvement typically ends and further dealings with the MSP are delegated to marketing, any existing IT support staff or to HR. Things will change in 2019, as CEOs realise that digital transformation is here to stay. Most CEOs now understand the importance of secure and agile data and will engage fully with managed IT services to secure the digital transformation of their business.
Cloud Computing IT Services
You’ve heard it all before – you need to migrate to the cloud and whatnot. But not all companies have the same data processing, data storage or IT security needs. Also, many small businesses don’t look before they leap into cloud computing and therein lies the rub. Thankfully, these companies are now appreciating that only using private cloud, or public cloud or data centre isn’t the way to go. They need a mix to optimise storage, networking, cybersecurity and efficiency.
2019 will see a digital transformation in the world of cloud computing like never before. The term multicloud is sure to become a buzz word as MSPs partner with cloud providers such as Amazon, Google, Microsoft and VMware to ensure that workloads run effectively on a mix of public, private and hybrid clouds. This means that a business has a picture-perfect cloud experience that has full IT support from an MSP.
Beyond 2019 … Blockchain
While Blockchain is still an infant technology currently only applied to cryptocurrency transactions, who can say what the future holds. A primary goal of Blockchain is to take paper out of the equation. Some say that it will change the way in which titles are transferred, that it will be an immutable form of data backup and that it will expedite the processing of payments. MSPs and other business IT support specialists predict that 2019 will mark a turnaround for Blockchain, as companies such as IBM commit to producing Blockchain applications that are user-friendly and accessible.
Even More
The rest of 2019 promises much more. We can look forward to mobile 5G, chatbots that can really chat, AR (augmented reality) winning the battle over VR (virtual reality) and the evolution of edge computing with increasing IoT demands. Let’s see what happens.
